This Vendor Agreement applies to anyone who registers a Vendor account on FeriBazaar ("Vendor", "you") and is in addition to our general Terms of Service. By creating a Vendor account, you agree to both documents.
1. Eligibility
To register as a Vendor, you must provide a valid mobile number (verified by OTP), a business/stall name, the category of goods or services you offer, and your operating city.
2. Your Profile & Listings
- You are responsible for the accuracy of your business name, description, photos, category, operating hours, and product listings.
- Update your daily product list and prices when they change — customers rely on this information to decide whether to wait for you.
- Do not list items you do not actually sell, or use misleading photos.
3. Live Location Sharing
When you start a "live route", FeriBazaar shares your approximate real-time location with nearby customers so they can receive arrival alerts and estimated arrival times. You should only start a live route when you intend to be travelling/selling, and should end it when you stop. Your live location is not shared once your route ends.
4. Requests & Customer Interactions
FeriBazaar helps customers discover you and send you messages and visit requests, but FeriBazaar is not a party to any sale. You are responsible for the requests you accept through the app, for the quality, safety, pricing, and legality of everything you sell, and for any payment collected directly from customers (including via your own UPI ID, if you choose to share one on your profile).
5. Community Standards & Conduct
You agree to interact with customers respectfully through in-app chat and in person, and not to use the Service to harass, mislead, or discriminate against any customer. Repeated valid complaints, fraudulent listings, or fake reviews may result in warnings, reduced visibility, or suspension of your account.
6. Reviews & Ratings
Customers may leave public ratings and reviews based on their experience with you. FeriBazaar does not guarantee a minimum rating and will not remove genuine reviews on request, but will act on reviews that violate our content guidelines (e.g. abusive language, unrelated content).
7. Free & Optional Paid Features
Core vendor features — creating a profile, listing products, sharing your live route, and receiving customer requests — are free. From time to time we may offer optional paid features (for example, demand-area insights or priority placement). Any paid feature will clearly state its price and what it includes before you opt in. See our Refund Policy for how refunds are handled for paid features.
8. Suspension & Termination
We may suspend or remove a Vendor account that provides false information, repeatedly receives valid safety or fraud complaints, or otherwise violates this Agreement or our Terms of Service. You may stop using the Service and request account deletion at any time via our Contact page.
9. Liability
FeriBazaar provides a discovery and communication platform only. We are not responsible for disputes, damages, or losses arising from transactions, interactions, or in-person meetings between you and customers.
10. Changes to This Agreement
We may update this Agreement from time to time. Continued use of your Vendor account after changes take effect constitutes acceptance of the revised Agreement.
11. Contact Us
Questions about this Agreement can be sent via our Contact page.
